Analyst Corner

Infosys Recognized as a Market Leader in ISG Provider Lens™ Digital Insurance BPO Services Archetype Report 2019


With the changing buying patterns of clients in the sourcing world, organizations are under tremendous pressure to adapt to their needs. In an already highly competitive industry such as insurance, enterprises are facing an added stiff competition from ‘Insurtechs’, which are disrupting the industry with their new technologies and innovative ways of working. In this space, Infosys has been recognized as a Market Leader in the ISG Provider Lens™ Digital Insurance BPO Services Archetype Report 2019.

Conventional Buyers Leaders

Key highlights from the report:

The report positions Infosys as a leader in 3 out of 4 archetypes that represent the buying patterns of enterprise clients in the sourcing world. To elucidate, these archetypes are:

  • Conventional Buyers: Infosys has established a delivery footprint with a good mix of onshore and offshore capabilities. Infosys presents digital technologies and implementation at scale in addition to demonstrating its domain knowledge. From mobile-first solutions, AI for underwriting, platforms to compliance and fraud detection, the firm has been able to successfully blend technology and domain expertise.
  • Digitally Progressive Buyers: Infosys McCamish, Infosys’ US-based subsidiary, provides innovative services to its insurance clients, particularly in the life insurance space. Infosys McCamish VPAS® is a fully integrated solution with pre-built plug-and-play options that help enhance the customer experience. With more than 1,000 pre-configured solutions, Infosys assures its clients with a speed-to-market of five months.
  • Integrated Solution Buyers: With a blend of onshore and offshore capabilities, Infosys brings a suite of digital technologies to its customers. Infosys applies a holistic approach in designing a strategic roadmap for insurance clients, and offers a whole suite of digital technologies, business process reengineering and infusing automation/AI. Infosys helps its clients reskill talent with the help of its AI-driven Wingspan solution, and deliver locally with its localization strategy.

Click here to read the full report.